Payments & booking
How do payments work?
You can either:
- pay the full amount upfront, or
- split your payment into 3 or 6 monthly instalments.
To secure your booking, you pay 50% of the total stay value. The remaining balance is settled according to your chosen plan, with the first instalment scheduled 15 days after check-out.
For a full overview, please see How payment works.
Is this a loan or credit?
No.
VOYARS does not offer loans, credit, or financial products. We provide a structured payment plan for travel services, with fixed instalments and transparent fees agreed upfront.
There are no banks involved and no revolving balances. For more details, see Legal Overview.
Are there any hidden fees?
No.
All costs, including the service fee for split payments, are displayed clearly before you confirm your booking. What you see is exactly what you pay.
Can I pay in full even if instalments are available?
Yes.
Paying in full is always an option. The instalment plan is offered for flexibility, not as a requirement.
Can I pay off the remaining balance earlier?
Yes.
You can settle the remaining balance early at any time by contacting our support team at support@voyars.com.
Eligibility & verification
Why do I need to check eligibility for split payments?
Split payment plans are available to eligible guests only.
After clicking “Check eligibility”, you may be asked to provide:
- a valid government-issued ID (front and back), and
- a recent proof of address.
This step helps us:
- verify identity,
- prevent misuse, and
- offer payment flexibility without involving banks or lenders.
Guests who pay in full are not required to complete this step. For more information, see How payment works.
Is this a credit check?
No.
Eligibility checks are part of our verification process and are not credit checks. They are not related to lending or financial scoring.
After the booking
When do instalments start?
Your first instalment is scheduled 15 days after check-out.
There are no payments due during your stay.
What happens if I miss a payment?
If you anticipate any difficulty, we encourage you to contact us as soon as possible.
VOYARS handles payment issues constructively and contractually, without automatic penalties or compounding charges.
What if the property owner cancels?
In the unlikely event that a property owner cancels:
- VOYARS steps in as the responsible party,
- an appropriate alternative or refund will be offered, and
- the situation is handled under our Trust & Protection framework.
You will not be left to resolve this on your own.
Cancellations & refunds
What is your cancellation policy?
If you cancel before arrival:
- a 10% cancellation fee (based on the total booking value) applies,
- the fee is retained from amounts already paid, and
- the remaining amount is refunded within 30 calendar days.
No future instalments are charged after cancellation.
For full details, see Cancellation & Refund Policy.
What if I cancel after check-in?
Once the stay has started, cancellations are generally not eligible for refunds.
If a serious issue occurs during the stay, it is handled under Trust & Protection, not as a standard cancellation.
Trust, protection & documentation
Are properties verified?
Yes.
All properties listed on VOYARS are verified through a structured onboarding process, including ownership, documentation, and quality checks. Learn more on Trust & Protection.
What happens if something goes wrong during my stay?
VOYARS acts as your single point of contact.
You can report an issue immediately using the “Report an issue” button on our website. Our team will assess the situation and determine the appropriate resolution under our protection framework.
What does the travel protection cover?
The travel protection covers 100% of the total booking value, up to a maximum of £50,000 per booking.
If the total cost of the stay exceeds £50,000, coverage applies up to the £50,000 limit.
Coverage applies to serious, material issues affecting the stay and requires proper documentation. For details, see Trust & Protection.
Why do you request documents for all adult guests before check-in?
In many European destinations, property owners are legally required to register adult guests with local authorities.
Approximately 15 days before check-in, you will receive an email requesting identification details for all adult guests included in the booking.
This process helps ensure:
- legal compliance, and
- a smooth check-in experience.
For more information, see Trust & Protection.
Support & contact
Who do I contact if I have questions?
Our support team is available at:
support@voyars.com
We encourage guests to reach out before booking if they need clarification.
Final note
If you have a question that isn’t answered here, our team is happy to help.
We believe informed decisions lead to better travel experiences.