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Privacy Policy

Last updated: February 2026
At VOYARS, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services.

1.

Who we are

VOYARS operates a travel platform offering premium accommodation bookings and structured payment options.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at: support@voyars.com

2.

What data we collect

We may collect and process the following categories of personal data:

a) Information you provide directly

  • full name
  • email address
  • phone number
  • billing information
  • booking details

b) Verification and eligibility data

When you choose to check eligibility for split payments:

  • a government-issued ID (front and back)
  • proof of address (such as a utility bill or official document)
These documents are requested only after you actively select the eligibility check.

c) Guest documentation before check-in

To comply with local regulations, we may request identification details for all adult guests, typically 15 days before check-in.

d) Technical data

  • IP address
  • browser type and version
  • device information
  • usage data related to our website

3.

How we use your data

We use your personal data to:
  • process and manage bookings
  • assess eligibility for split payment plans
  • verify identity and prevent misuse
  • communicate with you about your booking
  • comply with legal and regulatory requirements
  • provide customer support and resolve issues
We do not use your data for automated decision-making or profiling that produces legal effects.

4.

Legal basis for processing

We process your personal data based on one or more of the following legal grounds:

Performance of a contract

Compliance with legal obligations

Legitimate business interests
Your consent, where applicable

5.

How we share your data

We may share personal data only when necessary, including with:

  • property owners or operators (limited to booking-related information)
  • service providers who support our operations (e.g. hosting, verification, payments)
  • authorities, where required by law

We do not sell your personal data to third parties

6.

Data storage and security

We take appropriate technical and organisational measures to protect your personal data, including:

  • secure storage systems
  • restricted access controls
  • encrypted data transmission where applicable
Verification documents are stored securely and retained only for as long as necessary to fulfil their purpose and comply with legal requirements.

7.

International data transfers

As VOYARS operates across Europe, your data may be processed in different countries. Where personal data is transferred outside the UK or EU, appropriate safeguards are applied in accordance with applicable data protection laws.

8.

Data retention

We retain personal data only for as long as necessary to:

  • fulfil contractual obligations
  • comply with legal and regulatory requirements
  • resolve disputes
Once data is no longer required, it is securely deleted or anonymised.

9.

Your rights

Under applicable data protection laws, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data, where applicable
Restrict or object to processing
Request data portability
To exercise these rights, contact us at: support@voyars.com

10.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

  • You can control or disable cookies through your browser settings
  • Further details may be provided in a separate Cookie Policy.

11.

Changes to this policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
support@voyars.com

Your privacy matters.

Because trust goes beyond the booking.
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